Refund & Cancellation Policy

VisionVerse Technologies operates cloud-based Software-as-a-Service (SaaS) platforms, including AgriVerse (agriverse.visionverse.in) and VisionVerse Tools (tools.visionverse.in). Because our products are digital software and web-based applications, no physical goods are shipped. Access to purchased digital features, AI tools, and farm management tiers is granted immediately upon successful payment confirmation.

You maintain complete control over your subscription at all times: • You may cancel your active subscription at any time directly through your account dashboard (navigate to Profile → Subscription & Billing → Cancel Plan). • Alternatively, you can submit a cancellation request by emailing our support team at support@visionverse.in. • Upon cancellation, automatic renewals will be discontinued immediately. You will continue to have uninterrupted access to your paid subscription features until the conclusion of your current prepaid billing cycle (monthly or annual). • There are no termination fees or hidden cancellation penalties.

Because AgriVerse and VisionVerse provide instant access to digital services, server compute, and AI models, subscription fees are generally non-refundable once the billing period has commenced. However, refunds are fairly evaluated and granted under the following qualifying circumstances: • Duplicate or accidental multiple charges caused by payment gateway or technical connectivity issues. • Billing discrepancies or erroneous charges conflicting with the pricing displayed at checkout. • Critical technical service disruptions preventing access to essential core features for an extended period that our engineering team cannot resolve within 72 hours of notification. • Unauthorized payment transactions reported to us with proper verification before substantial usage has occurred. To request a review for a refund, contact support@visionverse.in within 7 days of the transaction date with your transaction ID, registered email, and a summary of the issue.

We prioritize rapid and transparent resolution for all billing inquiries: • Once your refund request is received and verified, our finance team will review and approve qualifying refunds within 24–48 hours. • Approved refunds are initiated immediately to the original payment method (Credit Card, Debit Card, Net Banking, or UPI) through our payment gateway provider (Razorpay / Stripe). • In accordance with standard banking and payment gateway operational cycles, the refunded amount will reflect in your account within 5–7 working days. • The exact arrival time may vary slightly depending on your issuing bank or card provider's clearance procedures.

Refunds are not granted under the following conditions: • Change of mind or lack of usage after the subscription period has commenced. • Failure to cancel a subscription before the scheduled renewal date, provided renewal notices and terms were accessible. • Accounts suspended or terminated due to explicit violations of our Terms of Service (e.g., abusive behavior, fraud, or unauthorized data scraping). • Custom enterprise engineering, custom API setups, or tailored IT consulting services governed by separate master service agreements.

For any billing, cancellation, or refund questions, our dedicated support team is available to assist you: Business Entity: VisionVerse Technologies / AgriVerse Support Email: support@visionverse.in General Inquiries: hello@visionverse.in Operating Address: VisionVerse Technologies, Gujarat, India Operating Hours: 24/7 Support (Email & AI)